I am an accountant and I always have Roy A. McDonald to complete my tax return. Why? I am busy and not fully up to date with my income tax knowledge, they are up to date with all the income tax legislation, they want to maximise the refund I get. They are prompt and fast, I sent them all my documents, which included receipts and investments, and within the week they sent back a draft of the return for my review, and within days they lodged it with the ATO. But most importantly they care about their clients, Silvia and the rest of the team are super, and always respond promptly to any queries and take the time to explain any adjustments. I will definitely use them again next year.